GenAI Tutor for an Online Learning Platform
An edtech provider wanted to offer 24/7 tutoring without exploding their cost-to-serve, while maintaining academic integrity.
Headline outcome
60% Reduction in support cost
The challenge
Live tutors couldn't scale to global demand, and generic chatbots gave answers that contradicted the curriculum or, worse, did students' work for them.
“Built a retrieval-augmented GenAI tutor grounded in the provider's curriculum, with strict guardrails and human-in-the-loop escalation.”
Our approach
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01
Indexed the curriculum into a vector store with chunking tuned for pedagogy.
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02
Designed prompts to coach rather than answer, with academic-integrity guardrails.
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03
Routed complex or sensitive queries to a human tutor with full context.
The result
Learners get instant, on-curriculum coaching at any hour, while human tutors handle the cases that need them — at a fraction of the previous cost-to-serve.
60%
Reduction in support cost
92%
Learner satisfaction
24/7
Tutor availability
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